10/14: “The State Is In Your Hands” Panel discussion focused on the positives over the last few months and upcoming. Learn how to shift parking, transportation, and mobility services with less resources while staying current with technological and customer demand while pinpointing techniques that can be used to better enhance your operation and leadership style.
10/15: “ When the Old Script Doesn’t Work: Customer Service Experience & the Next Normal”: Cindy Campbell from IPMI leads a discussion exploring methods to improve team responsiveness to current customer challenges, the long-lasting impact of a positive customer experience, and review suggestions to better anticipate the changing needs of our customers.